Go Girl St James House 27-43 Eastern Road ROMFORD RM1 3NH United Kingdom

0844 209 6063
gogirl.co.uk
customer.services@gogirl.co.uk
Insurance

Go Girl

1.9 Rating • 17 Reviews

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Mrs Gaye Wilkin

01 Mar, 2023

We took out insurance in August but have been trying to get through to customer service for 2 days now. Nobody answering the phone. Just not good enough!

Comments

Go Girl car insurance

02 Mar, 2023

Hi Gaye, we're sorry to see this review and hear of the issues you're having trying to speak to someone. If you still haven't been able to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

Thomas Shackleton

12 Jul, 2022

Absolutely dreadful customer service all they care about is money

Comments

Go Girl car insurance

13 Jul, 2022

Hi Thomas. We are sorry to see this review. If there is anything you would like us to investigate further, please email your Policy Number along with a description of your issue to us at gogirlfeedback@sabre.co.uk . Kind Regards.

Garry Davies

02 Jun, 2022

Rip off merchants

Comments

Go Girl car insurance

06 Jun, 2022

Hi Garry, we are sorry to see this review. If there is anything you would like us to look into, please email your Policy Number along with an explanation of your issue to gogirlfeedback@sabre.co.uk. Kind Regards.

Lisa

09 Apr, 2022

Rip off merchants just took an online insurance out through on the market.com policy came through with the wrong date called them straight away to change it and they quoted in extra £130 told them not to bother and cancel my policy which was less than half an hour old and they’ve charged me £45. Absolutely fuming wouldn’t touch them ever again.

Comments

Go Girl car insurance

22 Apr, 2022

Hi Lisa, we are sorry to see this review in relation to amending the start date of your policy. If possible, would you be able to email your Policy Number to gogirlfeedback@sabre.co.uk so we can look into this for you? Kind Regards.

John

10 Feb, 2022

Terrible organisation who is very poor at communicating with customers and my advice to anyone thinking about using this company is AVOID and use someone else, it will cost you less in the long run. I took out my policy for a van with a company Insure2drive and that's who I thought I had my policy with. I received a SMS message today that came up Go Girl saying my policy will be cancelled today - no explanation or any reference tomy policy - so as a 53 year old man this message alone looked like a dodgy message / spam. I was asked to provide details of my No Claims, something other insurance companies appear to obtain without the policy holder having to do it. The timescale given was almost impossible to get the information in the time they wanted on top of that they were going to charge me a cancellation fee. This company doesn't care about its customers, its only purpose is to try and squeeze as much money out of their clients - if I had known my policy was with this company I would have gone elsewhere, needless to say I will be switching when this policy expires even if it means paying a higher premium.

Comments

Go Girl car insurance

10 Feb, 2022

Hi John, We are sorry to see this review and would like to investigate your comments further. Please can we trouble you to send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk so we can locate the correct policy and investigate. Kind regards.

Ash

02 Jun, 2021

Rubbish company, misleading only to make money!!!

Tony

02 Jun, 2021

I have good Experience

Aisha

16 Jun, 2020

called to ask what would be quote if we had a change in detail. we had 4 months left on policy and they added 700 to premium for 4 months!!!!

Jane

11 Mar, 2020

Shopped around for my daughter’s insurance & Go Girl’s was the cheapest

mel

11 Mar, 2020

Excellent price and service

Cer

18 Jun, 2019

I have been with Go Girl since January this year, recently my Citroen C1 broken down and I forced to change my car, In the interest of keeping the premium down and to incur to much charges I found the same type of car, Peugot 107, same size engine, same seats, same shape, same category of insurance but different colour 2 Years younger. I have rung a few insurance companies whom advised that they would have only charged an admin fee of £25 But NO Go Girl charged a £150 for another 6 months. What a con. Thanks for nothing GO Girl

Cheryl Watt

17 Sep, 2018

Avoid! We insured a car for my 19 year old daughter, the price was expensive though we had no option but to pay for a new driver, she then moved less than 6 miles to be closer to student accommodation while at university, we were faced with not only a £25 admin increase (fair enough) though an additional over £700, yes, £700 added to the policy to cover the period from September 2018 - May 2019, this £700 is the equivalent of a full year, we do not live in areas which are considered as "high risk" for insurance purposes, they gave us 7 days to respond or risk loosing the policy and not being insured, the telesales member of staff was absolutely useless, Insurance Ombudsman will be hearing from us.

Janice Dodds

12 Dec, 2017

Done a quote for my dad & son through confused.com bought the policy through go girl after my son was stopped By the police on a routine check we found out my son wasent on the policy contacted go girl & confused each of them blamed the other for the error, so I paid over £1000 for a policy for my dad his last years policy was £250 so that's nearly £800 more shocking way to treat your customers there will be a better company out there do not insure with these cowboys if u do check what u are getting for your money before u pay it

Christine McMillan

21 Nov, 2017

Terrible ongoing experience with Go Girl. I used the website with my son to insure him for his new car as they were one of the cheaper companies on a comparison site check. I really wish we had not touched them. we have been plagued with abrupt emails and phone calls over the last few weeks requesting more and more documentation, nothing we send through is ever enough. I have never had such a bad experience with an insurer in my 30 years driving. It can seem straightforward initially online however don't be fooled, we started getting emails almost immediately asking for more and more information and documents and the saga is still continuing! Would never use Go Girl again!

Brian Cottee

12 Mar, 2017

Go Girl Insurance, or should I say ‘the computer says NO’ company!?
I had my first years renewal quote through of £383.90. My policy expired at midnight and therefore I called (the Sunday morning) to renew my policy but was told that it now my policy had expired (11hrs ago) I had to apply for a quote again but could only do this online, so I did. The new quote was now £655.60 WOW a massive £271.70 increase.

I phone customer service to see if they could help with the cost but was told the system didn’t allow this ‘computer says NO” and I would have to pay £655.60. No where in the renewal email did it state that the quote would expire once the policy ran out and this wa the very next morning but I was told by customer services at Go Girl (‘computer says NO’) that ‘this was obvious’… not to me it wasn’t. I now face paying an extra £271.70 for renewing my policy or starting a new policy 11hrs after it expired…RIP OFF!!!

Anyway they did me a HUGE favour as I went to Sheilas wheels and got cover for £257.53, massive £398.07 cheaper for the year.

So thanks GOGIRL (‘computer says NO”) for being so UNHELPFUL and so INSULTING during our dealings with each other…NEVER AGAIN.

My advice DO NOT USE GO GIRL INSURANCE!

The Easy Loans

20 Feb, 2017

One Of The Best Insurance company in The UK.

David Harkins

24 Feb, 2016

Insured with goGirl as my daughter was learning to drive. Cheap price initially £800 ish. She passed her test after 6 months. Emailed them and they asked for over £2000 for the rest of the year. Better cover from Diamond for a whole year £1126. I switched. Then comes the 40% refund for six months (why) as well as £45 to cancel and to top that off £25 to refund my credit card. How they get away with this I don't know. They charged a lot to pay by CCard as well.

Go Girl

At Go Girl we believe in offering great value car insurance. Whether it’s covering your car or its contents we can help you to get the cover that suits you at a price you can afford. We are an online insurer so we use email and SMS to keep in touch and send your documents. Sabre has underwritten motor insurance through insurance intermediaries in the UK since 1982. Go Girl is an internet only private car product designed to allow you to deal directly with us.

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