northern and shell tower E14 9GL London United Kingdom

08000336888
eposdirect.co.uk
info@eposdirect.co.uk
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Epos Direct

4.8 Rating • 113 Reviews

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Rosie Savage

15 Jul, 2021

Excellent till system and customer service has improved significantly with several contact methods. Had an emergency situation, support team logged in remotely, and sorted out the issue. Great improvement and recommended.

Emily Dawson

13 Jul, 2021

Excellent customer support from Epos Direct, helped me with my issue in right time and in a proper manner.

Francesca Bailey

12 Jul, 2021

The support team always polite and helpful in sorting issues… Would recommend! Thank you.

Danielle Butler

10 Jul, 2021

We had problem with our till system, which has been resolved by the support team in quick time. They guided us with some tips to use the system in a better way.

Amelie Barnes

09 Jul, 2021

Tech team at Epos Direct helped me with an issue that was quite frustrating. They took remote connection several times until the issue has been solved. The perseverance to solve the issue along with the knowledge on the inner-workings of Epos Direct deserves to be praised. Thank you very much Epos Direct.

Sienna Murphy

08 Jul, 2021

Very happy with customer support. Great communication and explained everything in clear. Good directions for me to use the features.

Mia Rhodes

07 Jul, 2021

Thank you support team for all your assistance, you have been great. Am sure I have a lot more things to learn and will be in constant touch when those times arise.

Sophia Kay

06 Jul, 2021

I have been using the Epos Direct POS since a long time… The performance of the system so far so good. The customer support is good.

Lydia Hewitt

05 Jul, 2021

The support team is complete professional in solving the issues and guiding us through the features of the product.

Lilly Pritchard

30 Jun, 2021

The support team at Epos Direct is amazing. They have quickly sorted out my issues. Though I am not good at computer operating, they gave me a lot of confidence that helped me gets going with the system.

Mollie Porter

01 Jul, 2021

The POS system has amazing features and meets my exact requirements needed to run my business. A lot helpful support provided during the set up process and training.

Megan Lyons

02 Jul, 2021

New EPOS system from Epos Direct is perfect for my new business. I got in my budget and they have the best support team.

mary mcintyre

30 Jun, 2021

Bethany Baldwin

24 Jun, 2021

The support team was very helpful. They were very nice and explained each and everything very clearly. They answered all my questions.

Sophia Haynes

23 Jun, 2021

I was looking for an EPOS system to my retail store and one day my friend referred me to EPOS Direct, I called to those people and inquired about the product. They told that they will give a demo and can book the system only if I like. They came and gave a demo after that I have decided to go with them which was a good decision.

Jodie Alexander

22 Jun, 2021

I had an issue with the till system as I am unable to access some of the features. I called to the support team and they quickly responded and sorted my issues.

Millie Tomlinson

21 Jun, 2021

I was extremely overwhelmed in search of a POS system. I was lucky to choose EPOS Direct as my EPOS provider. Setting up and implementing my system has been done very quickly. Well done!!!

Shannon Allan

18 Jun, 2021

Wonderful support team…. answered all my questions in a polite manner.

Jennifer Bishop

17 Jun, 2021

I am very much happy with everything. Features, capabilities are excellent. The most important thing the quality of the product is great and the service is great.

Charlie Warner

16 Jun, 2021

Good online support, the support has been outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.

Aimee James

15 Jun, 2021

Quick and easy support service and would recommend to help grow your business. Very professional and took us through a thorough process to resolve our problem.

Harry Max

14 Jun, 2021

Good product with best price, having all the key features and sales team were absolutely fantastic. After support is the best so far…

Mia Eliza

12 Jun, 2021

The best customer support service I have ever had the pleasure to talk to. They solve the issues very quickly and efficiently.

Jodie Dodd

11 Jun, 2021

It was amazing at helping me with the issues I was facing with my till. The support team talked to me in getting things formatted the way I wanted them, and also input them into the system. Brilliant service and my till is now doing the things I want it to, and I know what to do with future inputs.

Liam Evans

10 Jun, 2021

We had an issue with the scanner, I called to the support and they were extremely helpful and professional in solving the issue in a timely manner.

Mia Anderson

09 Jun, 2021

I have spoke to support team many times to quickly sort my issues in setting the POS systems for my new business. They sorted all the issues quickly and took some time on the phone. Thank you!

Jennifer Lord

04 Jun, 2021

Honestly, I am happy with the till system and the customer support the response was immediate. Nothing much to say about because I did not had any bad experience with them.

Faith Whitehouse

03 Jun, 2021

Quickly solved my issue in no time during peak hours of my business. They understood my frustration and were very polite while replying to me. Thank you!

Isobel Hunt

02 Jun, 2021

No need to take care of low running of stocks manually. User friendly POS tracks inventory, pay roll etc…, I’m extremely satisfied with Epos Direct and got within in my budget. Technical team was just a call away with 24/7 support.

Louise Pearce

01 Jun, 2021

The support was outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.

Grace Marsden

31 May, 2021

I had an issue with my access screen, I called to support and the support guy was very helpful and solved my issue and explained about the issues which I have had. He also sent me some training videos and explained support available in back office.Very helpful and friendly guy, Thank you!

Alice Baldwin

28 May, 2021

A true professional guy who has given me the best advice. Very knowledgeable and understanding my needs recommended the best POS for my business.Thank you so much!

Amber Lambert

26 Feb, 2021

Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

Alicia Kelly

18 Feb, 2021

Support from Epos Direct was very helpful. They have answered all of my questions, we switched to EPOS Direct to help our customers with quick service and also accept all type of payments. It has been a smooth journey so far and I would recommend this product.

Harry Stanley

09 Feb, 2021

EPOS Direct provided me with excellent service right from my initial queries till the system has been delivered and installed. They have given me very valuable information which helped me to find the right EPOS which can serve all my needs. The training session was excellent giving me and my staff a complete knowledge about the system. They kept me updating regarding delivery and set up once the decision has been made to go with EPOS Direct. I refer to my friends to go with EPOS Direct.

Mat

04 Jan, 2021

Honestly never had so much trouble with any company as much as this one. No calls are recorded so the staff insult you, make racist remarks and are rude. They promise you full training as soon as you receive the till. This is not the case, they make false promises or just ignore you. We had a lady saying that she will give us training on the next day via WhatsApp at 10am. We call up next day at 10.30am asking where the call was- their 3 excuses were: lady is ill, then the lady said she was very busy and then after 2hrs of redirecting calls the final guy says no training is done. The quality of the till is absolutely devastating, the keyboard is terrible beyond belief. The till is plastic and barely stands. The scanner just doesn`t work at all. So we decided enough is enough and we should send it back. We called up and asked for a refund- under the law this is acceptable as this purchase was made online and via phone meaning we have 14 days to return it. We received threats and insults once again, they claimed that debt collectors would arrive and they would take us to court ect. We managed to send the till back in the same state as we received it to a address we found on Google. And then they had the audacity to send more equipment to us which we refused. We had to talk to lawyers because it took over 2 weeks to cancel the contract. But now after over a month, we still are waiting for a £198 refund. Basically be aware that they sell terrible tills, there is terrible customer service. You may need to get lawyers involved if you are having trouble. No calls are recorded so be prepared for insults and racist remarks- they are all Asian- making white racist remarks. AVOID AT ALL COSTS TO AVOID DISAPPOINTMENT

Niraj Singh

23 Oct, 2020

We ordered till system from Epos Direct a few days ago. The technical support we have received was very much satisfied. The support team has good knowledge about the system and is very helpful in setting up the new System. Thank you! Highly recommend Epos Direct!

Lauren Bryant

07 Sep, 2020

This system is so easy to set up and the training process was so simple. It allowed me to keep track of inventory and also hold bartenders accountable for their money.

Noah Jude

28 Aug, 2020

D: 24/7 online supports helps me in resolving my issues. I am very much satisfied with the support I have got from the technical support team in resolving my issues. They respond quickly and stay connected until the issues are resolved. It’s the passion of the people working there to help out. The EPOS Direct with great product and support made them a leading brand.

Jasper Lucas

24 Aug, 2020

I spoke to customer support team on the phone today and just want to say how helpful they were. The support team member was very patient to make me understand completely. He went above and beyond to help me. He even followed it up by sending an email with clear instructions. Excellent customer support. Thanks!

Epos Direct

Welcome to EPOS Direct, the world’s leading supplier of EPOS Solutions making businesses successful through the use of proven, trusted and high quality technology. EPOS Direct is a global brand with branches located in UAE, India, UK, USA, South Africa and APACS regions. At EPOS Direct we are dedicated to providing highly cost effective and productive EPOS solutions to Retail, Fashion and Hospitality clients globally, not only that we provide a life saving software that will allow hassle free management and save mass amounts of time. Our solutions are designed to meet the needs of small business through to large multinational businesses with multiple languages and EPOS software and hardware that can be used effectively around the world.

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